eSnacko.com
is located in Duval County in the State of Florida. State laws require that we
charge 7% sales tax on all orders shipped to an address located in Florida. We
do not charge sales tax on any orders being shipped outside the state of
Florida. We do not charge sales tax when purchasing online Gift Certificates;
however, items paid for with online Gift Certificates will be taxed if shipped
to an address in the state of Florida. Sales tax is calculated on the
merchandise you purchase only, not on any shipping costs.
Sales
Tax Exempt
Many
of our customers are military installations located in Florida.If your purchase is for official government
use, please contact us and we will place your sales tax exemption form on
file.
Customs
and Other Fees
Orders being shipped internationally may be subject to import duties and import
taxes. These charges and the carrier’s collection fee are in addition to the
shipping charge we collect and are the responsibility of the recipient. Please contact us with any questions.
My
Order Didn't Arrive
Orders shipped through our Priority
and Express shipping options can be tracked on our shipping carriers' websites.
If you wish to track an order, go to the Your Account page. We're sorry,
but orders shipped via USPS Priority Mail cannot be tracked door to door. If you still have questions about an order
that has not arrived, please contact
us and one of our knowledgeable Customer Service Associates will be happy
to help you.
An Item Is Damaged or Defective
We are committed to your total
shopping satisfaction and are very proud of our 100% customer satisfaction
guarantee. If your purchase does not
meet your expectations, please contact us and we will make it right.
An
Item Is Missing
Sometimes
because of varying item availability and warehouse locations, you may receive
more than one shipment when you place an order with multiple items. The invoice
you receive with your order will tell you which items have been shipped
separately. If you still have questions about items missing from your order,
please contact us and one
of our knowledgeable Customer Service Associates will be happy to help you.
