Return Guidelines by Category

 

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All merchandise may be returned by mail within 45 days of receipt, except as noted below.
 
AUTO, BARWARE, CLOTHING, FLIGHT GEAR, HOME, JEWELRY, OFFICE, PILOT TRAINING, SOCIAL.

  • All apparel and accessories items: 45 days with receipt and merchandise must be unworn and accompanied by the original pack list/invoice.

  • Custom Orders: No returns allowed unless the product is incorrectly marked.

BOOKS, MOVIES & VIDEO GAMES

  • CDs, DVDs, audiotapes, videotapes and video games: Must be returned unopened.

  • Books: Must be returned unused and unmarked.

GIFTS

  • Electronic and plastic gift cards: Not returnable or refundable for cash, except in states where required by law.

 

 

Returns Exceptions

 

 

If you were sent an incorrect, damaged or defective product, we will issue a credit including any applicable shipping or gift-wrapping charges.

 

 

Credit for Gift Returns

 

 

A store credit will be issued for the cost of the item and the sales tax, if applicable.

 

 
Exchanges

 

 

To exchange an item by mail, fill out "Items to Be Exchanged", indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.

The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent. A gift you received is not exchangeable by mail. If you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original payment method when we receive the item.